Wesco Glass Inc. provides glass repair and replacement for homes and businesses in Richmond, covering windows, doors, mirrors, and storefront glazing. They coordinate measurement, ordering, and installation for a straightforward experience.
Local availability in Richmond, clear communication on scheduling, and coordinated measuring-to-install workflow for a smooth repair. Suitable for both single replacements and multi-opening projects.
Serving Richmond from 11666 Steveston Hwy and reaching nearby Metro Vancouver areas when scheduling and project scope allow.
Services include window glass replacement, insulated glass units (double pane/IGU), sliding door and patio door glass, tempered and safety glass, mirror supply and install, storefront and commercial glazing repairs, and onsite measurements and fittings.
Recent reviews frequently note helpful phone support and courteous scheduling, with several customers mentioning timely measuring and installation. Positive feedback highlights responsiveness and coordination between office and field staff. A minority of older reviews report delays and same-day rescheduling frustrations. Overall ratings skew positive, with most comments focused on customer service and scheduling follow-through.
Highly recommend,Great Customer Service!Thank you, Wesco Glass Inc.
Scott arrived as scheduled, Smoke and Dimitri measured and installed in a timely manner. All in all a very positive experience!
A++ customer service. From the courtesy and promptness on my initial call with Evan, to follow up with Ashley the following day. Scott got back to me a couple of hours later and was able to coordinate a pick up on the same day in the end. This was the best customer service I have had for a long long time. Highly recommend Wesco Glass.
Ensure to check out the real business reviews on BBB.Ordered a piece of glass that took longer than the quoted days of arrival, and I had to be the one who kept calling in to get a new update. Once the glass did arrive, they rescheduled with me twice, both times on the day of the appointment.Then when the technician finally did come, he gives me completely unacceptable attitude by saying that I was not there at the location. I had always told them to call me 20-30 minutes ahead of time since I'm away at work, yet he gave me 15 minutes before he decided to shout at me on the phone. I have phone records with timestamps for proof, by the way. I told him I'd be there in another 10 minutes (so a total of 25 minutes) but when I arrived, he actually had already left. If they reply, I'm sure they'll add in a comment about how he did indeed call me about 1.5 hours beforehand to let me know that he'd be there in "1 to 1.5 hours", but it doesn't change the fact he still only waited 15 minutes when he arrived (since I told them I need 20-30 minutes) before the rude phone call and then straight up leaving. What a moron.The most ironic of all is that this technician is the owner of the company (Scott). Really just shows you how narrow-minded and how poorly run this company is when the owner of the company treats a customer this way.
Don't use them if you want professional, reliable service. They gave us a window of 3 hrs to be at our rental property to wait for them. Never showed up, never called to update us on running late. They finally called us 2 hours after waiting for the original 3 hours and asked us if we would like to reschedule. Funny!?! And they were the most expensive but they were the only ones that "could" come that day.
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