Thompson Creek Window Company Lanham

Peter Kendall on Thompson Creek Window Company Lanham

The whole process from sales to installation was excellent. The installers were professional, courteous and efficient. They cleaned up and took away the old window. The new bay window is beautiful. This was our first project with Thompson Creek was terrific and I would recommend them to anyone.

Joe Cauterucci on Thompson Creek Window Company Lanham

So disappointed that we used Thompson Creek for our windows, shutters and main door. We spent over $65k to have work done and from the very beginning it was a disaster. Windows that are supposed to top of the line were not built correctly so they had to come back out to replace 4 or 5 of them. The shutters were not anchored properly so they kept coming off and had to be replaced. The worst is yet to come. They Installed a brand new front door with side lights. The door barely lasted five years because of their incompetency during the installation. There was an issue with water leaking down into the frame which they didn’t somehow bring up or correct when they installed the new door. The new frame and door began to warp and has been rotting away. I first noticed the issue about seven months ago And after numerous calls and emails, they never came out. They never called me back to schedule for someone to take a look. It wasn’t until my wife called the sales department with interest in buying a new door that they called us the same day and we were asked to be routed to the service department. Again, absolute incompetency by a supposed trusted company. They refused to cover any of the door and said that it was other issues that caused it, but they couldn’t get their story straight when they had two different guys come out to review it. I have a full recording of them admitting through my ring camera And they admitted that the side Light spacers were failing which they said was manufacturer error. Do not waste your money or time with this company they offered cheap products and they don’t back Their work in anyway, unless They have no choice. If I could give this company less than a zero star rating I would.

H Hm on Thompson Creek Window Company Lanham

I’m writing this for future customers and current management. I was once a huge fan and supporter of Thompson Creek as my wife and I have spent over $40,000 with the company over the last 5 years. This would include replacing the siding, gutters, windows and all doors to the home. We’ve had excellent customer service with the sale and installation of the product but now that we need to use the warranty for the product we are being informed that we must pay to have our storm door fixed after a storm. Thompson Creek product could not survive a Maryland storm and the storm door completely blew open and destroyed the entire door to the point that pieces have broken off and are currently hanging from the frame. This has become a safety concern and an issue for our HOA. When I contacted Thompson Creek customer service I spoke to a Aubryana Galloway who advised that Thompson Creek would not warranty my storm door and that I must pay again to have the door installed. My question I asked was why would I pay to have a door installed again with inferior quality just to have it break again? During the sales transaction, I was informed that Thompson Creek had a warranty that would cover any issues except if I intentionally broke the items. I was also told, these products could withstand mid Atlantic weather but yet it could not withstand a Maryland storm. Although we were sold on the belief that Thompson Creek provided impact-resistant windows and doors to help prepare our home for storms. Per Thompson Creeks website

“Whether you’re upgrading your siding, windows, or doors, Thompson Creek offers custom solutions designed to withstand Mid-Atlantic storms while enhancing your home’s beauty, energy efficiency, and value.”

* Reinforced multi-point locking systems for increased security.
* Double-pane and triple-pane glass for energy efficiency and durability.
* Custom-fitted frames to eliminate water leaks and infiltration.
* Energy Star-certified materials for reduced utility costs.
* Expert installation to maximize storm readiness.

These statements and standards are clearly a thing of the past. I will no longer recommend Thompson Creek to my community at the next HOA meeting or to my coworkers. I will instead inform them of my experience and Thompson Creek adjusted standards.

Steven “Beechwood Photography” David on Thompson Creek Window Company Lanham

Thompson Creek

During the course of this project I met quite a few of the Thompson Creek team; the office sales team, project managers and Alfredo's 5 man installation team. Initially I was very impressed that they all seem to love working at Thompson Creek.
It really shows in their work.

The right product.
The right sales pitch.
The right price &
The right installation team.

We had no less than 4 QA folks turn up over a two day installation of 40 windows.

The installation took place precisely, as promised on the calendar. I watched some of the work closely. They filled cavities well and applied caulking tidily.
It was very clear to me that Alfredo's team were using materials generously, well and very conscientiously.

I know of no issues with window measurements or saw any condition issues with the items on delivery.

Their handling of the heavy two large front windows was exemplary.

They were careful, skilled and very fast too, fixing the 14 windows for our Sunroom in under an hour, before finishing thoroughly finishing the install the next day.

They pushed themselves very hard to fit those 40 windows in only two days, and their professional attitude was awesome.

Post install inspection showed a very thorough installation, even in places that are not easy to see such as a basement window installed under the deck. The deck also rested against one window while the fence was firmly agaInst another.
All dealt with well.

Highly recommended.

Michaela on Thompson Creek Window Company Lanham

Thompson Creek installed new windows, door, storm door, and sliding glass patio doors. It was a major refurbishment due to age of windows and doors of my home. It was an all day installation. the team Thompson Creek sent out were really good, very professional, and mercifully tolerant of my rescue pittie who was very vocal about their intrusion in her space. The crew also left everything pristine (no nails, no trash left over). If I was to have a critique it would be that they might want to leave a FAQ/Cheat sheet of what to expect or look for after installation such as on condensation, etc., and maybe including expectations as to what will happen with weather-related delays. Small potatoes.

Overall, I am very happy with the entire process and so far the new windows and doors are great.